There appears to be something seriously wrong with the FOIA request management systems in the Home Office.
Even this Internal Review has now been delayed 3 times !
From: [IMS civil servant]@homeoffice.gsi.gov.uk>
To: "[email]
Date: Tue, 01 Sep 2009 12:07:56 +0100Dear [name]
Further to my correspondences below, I regret to inform you that your
internal review (Time Complaint) is yet to be completed. I am
experiencing difficulty In ascertaining the specifics of the case and
have elevated these issues up the managerial chain. I apologise for
this ongoing delay and again assure you that I am doing everything in my
power to get the response issued to you as soon as possible. I now aim
to respond to you by no later than the 25th September 2009.
You have the right of complaint to the Information Commissioner, as
established by section 50 of the Freedom of Information Act. Please
find below the address you can write to him at:
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Many Thanks
{IMS civil servant]
Information Management Service | Financial and Commercial Group
Ground Floor | Seacole Building | Home Office | 2 Marsham Street |
London SW1P 4DF
Switchboard Number: 0207 035 4848
-----Original Message-----
From:{IMS civil servant}
Sent: 14 August 2009 11:39 AM
To: [email]
Subject: nnnnn - [name] - Internal Review - Time Complaint -
Further Deadline extension and apology
Dear [name]
Further to my correspondence on the 30th July 2009, I must once again
inform you that your Internal Review (Time Complaint) has not yet been
completed. I apologise for this delay and assure you that I am doing
everything within my power to complete this Time Complaint review and am
also still pushing for the response to be issued in regard to your
original request for information.
I now aim to respond to you by no later than the 1st September 2009.
If you have any questions please feel free to contact me.
Many Thanks
[IMS civil servant]
Information Management Service | Financial and Commercial Group
Ground Floor | Seacole Building | Home Office | 2 Marsham Street |
London SW1P 4DF
Switchboard Number: 0207 035 4848
-----Original Message-----
From: [IMS civil servant]
Sent: 30 July 2009 3:14 PM
To: [email]
Subject: nnnnn - Internal Review - Time Complaint - Deadline extension
and apology letter
Dear [name]
I write further to my original correspondence below sent on the 20th
July 2009. I regret to inform you that the Internal Review (Time
Complaint) has not yet been completed. This is due to a number of
issues surrounding this case. I offer my sincerest apologies and now
aim to complete the review no later than the 14th August 2009.
In the mean time I will still be pressing that a response to your case
should be issued as soon as possible.
If you have any questions please feel free to contact me.
Yours Sincerely
[IMS civil servant]
Information Management Service | Financial and Commercial Group
4th Floor | Seacole Building | Home Office | 2 Marsham Street | London
SW1P 4DF
Switchboard Number: 0207 035 4848
-----Original Message-----
From:[IMS civil servant]
Sent: 20 July 2009 9:50 AM
To: [email]
Subject: nnnnn - Internal Review - Time Complaint - Acknowledgement
letter
[name]
I am writing to you in response to your request for an Internal Review
(Time Complaint) of the handling of your request within your email
received by the Home Office on the 16th July 2009.
I will be conducting the procedural review and the request case number
is nnnnn We aim to send you a response to this complaint by the 29th
July 2009. I will be in touch again shortly, but please do not hesitate
to contact me if you have any queries about the handling of your request
in the meantime.
Many Thanks
[IMS civil servant]
Information Management Service | Financial and Commercial Group
4th Floor | Seacole Building | Home Office | 2 Marsham Street | London
SW1P 4DF
Switchboard Number: 0207 035 4848
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